Shipping policy
SHIPPING POLICY
Shipping charges for your order will be calculated and displayed at checkout. You will receive an order confirmation via email once your order is placed and a shipment confirmation with tracking once your order is on its way to you.
We will do everything we can to ship your order as soon as possible. Due to Rob passing and the extremely high order volume the processing and shipping wait times can be in excess of 4 weeks. On some occasions (for example, during new product launches, holidays, or promotional periods, in-person event travel) fulfillment may take longer. Please be patient with our fullfillement timeline. This store is run by one person since Rob's passing and I expect processing and shipping lead times to be excessive through Black Friday 2025. Packing slips and shipping labels are created and printed in advance. Processing time may include the time after your tracking number is generated.
Fly Good Merch LLC currently ships with FedEx, UPS, or USPS. Delivery typically takes anywhere from 2 to 7 days (United States, excluding AK and HI) from when the package leaves our warehouse depending on your location, subject to possible carrier delays. You may experience extended delays for weather and during the busy Holiday season due to increased carrier volume. These delays include scan-in delays, transit delays, and delays in information populating on the carriers tracking page.
Express shipments will be handled by the carrier that can guarantee 2-day delivery based on your purchase location. Selecting express shipping does not guarantee same day fulfillment although we will make our best effort to do so. Our warehouse is closed on weekends and Holidays.
Once a package has left our fulfillment center, Fly Good Merch LLC cannot be held accountable for lost or stolen packages.
Packages that are returned to our warehouse for any reason which you would like re-sent will incur an additional shipping fee. If the error was made due to a mistake entering the address during checkout, the customer is responsible for incurring additional shipping and handling fees to have the package re-shipped. If the carrier made an error, we charge a flat $5 re-ship fee.
If you require a specific carrier due to your location and you are unable to select that option, or that option does not appear on the list, please let us know immediately. We will make every effort to make sure you have access to a shipping option that works for you.
If you believe your package has been lost or stolen please contact the carrier assigned to your order and begin an investigation. If they are unable to assist, please email us at hello@flygoodmerch.com so we can do all that we can to help. Please note Fly Good Merch LLC cannot assist in any case with issues related to packages shipped to or rerouted to a 3rd party receiver/delivery service.
In cases where your package is marked as delivered but you have not received it, it may be helpful to check with your neighbors as packages may have been delivered to the wrong addresses within a few blocks. In the case your package is marked as delivered late in the evening or on a weekend it is likely the carrier prematurely marked your package as delivered and it is likely it will be delivered in the next two business days. Please note that we cannot issue refunds for shipments that are marked as delivered but claimed to not be received. We cannot refund and cancel orders once you receive the shipping email from us. Please review our refund policy for details on cancelations.
If your product has been damaged in shipment please take photos of the damage to the box and product, hold on the damaged box for possible inspection by the carrier, and reach out to us so we can replace your item(s) and begin a claim. Please see our Purchase and Return policy for instructions.
To contact us, please email hello@flygoodmerch.com
Updated September 9th 2025